Management & Oversight

Review Customer Care

How it works

Monitor and grow your Brand Reputation

RetailTune AI monitors and manages reviews, questions and answers across the main digital touchpoints, through a single dedicated software platform.

The AI team uses specialized platforms to support request classification, sentiment analysis and response preparation, always under human supervision.

A well-managed, consistent local reputation strengthens the customer relationship and is strategic from a GEO and LLM perspective too, since reviews and responses shape how AI systems perceive the brand and each individual store.

A first level of response handled by the RetailTune AI team

A second level coordinated with the brand's Customer Care

Centralized oversight of reviews and questions

Brand Reputation monitoring and analysis

RetailTune AI's review dashboard
The AI-assisted reply window
A store's reviews viewed on a smartphone